Terms and Conditions

Welcome to Snehalayaa Silks!

By continuing to browse and use this website, you agree to comply with and be bound by the following Terms and Conditions. The terms "Snehalayaa Silks," "we," "us," or "our" refer to the owner of the website www.snehalayaasilks.com. The term "you" refers to the user or visitor of our website.

Your use of this website is subject to the following terms:

1. General Use

The content of this website is provided for general information and use only. It is subject to change without prior notice.

2. Accuracy of Information

While we strive to keep the information on this website accurate and up to date, we make no warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials provided. Your use of any information or materials on this website is entirely at your own risk.

3. Ownership of Content

This website contains material that is owned by or licensed to Snehalayaa Silks, including but not limited to the design, layout, appearance, text, images, logos, and graphics. Reproduction is prohibited except in accordance with applicable copyright laws.

4. Links to Other Websites

Our website may contain links to third-party websites for your convenience. These links do not imply our endorsement of those websites, and we are not responsible for their content or privacy practices.

5. Linking to Our Website

You may not create a link to this website from another website or document without obtaining prior written consent from Snehalayaa Silks.

6. Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India.

7. Payment Policy

• We offer secure payment methods including Net Banking, Razorpay, PayPal, and PhonePe.
• Refunds for online payments (Credit Card, Debit Card, or Net Banking) will be processed within 7–10 working days in the event of product unavailability.
• The prices displayed on our website are final unless otherwise stated.
• Snehalayaa Silks is not responsible for any fraud or unauthorized transactions occurring on third-party payment gateway websites. However, we will provide reasonable assistance in resolving payment-related issues.
• Cash on Delivery (COD) is not available.

8. Pricing Information

• While we strive for accuracy, typographical or pricing errors may occasionally occur.
• Snehalayaa Silks reserves the right to refuse or cancel any order placed for a product listed at an incorrect price or with incorrect information.
• If payment has already been made, we will contact you regarding the correction or process a refund, as applicable.
• Prices and product availability are subject to change without prior notice.

9. Electronic Communications

By registering, subscribing, or using our website, you consent to receive electronic communications from Snehalayaa Silks. These communications may include notices, agreements, disclosures, order updates, promotional emails, and other information required by law.

10. Legal Jurisdiction

This User Agreement is governed by the laws of India. Any disputes arising out of or relating to the use of this website or transactions conducted through Snehalayaa Silks shall be subject to the exclusive jurisdiction of the competent courts in Chennai, Tamil Nadu, India.

11. Customer Support

• Conversations through our chat support may be recorded for quality assurance and future reference.
• Users must not use abusive, offensive, or inappropriate language while communicating with our support team.
• Our chat support is intended solely to assist customers with product purchases and related inquiries.
• Snehalayaa Silks reserves the right to suspend or discontinue chat support at any time without prior notice.
• We do not guarantee immediate resolution of all customer queries.

12. Returns, Exchanges & Cancellation

Items purchased during sale or promotional offers cannot be returned, exchanged, or cancelled, unless otherwise required under applicable law.

13. Contact Us

For any queries, concerns, or grievances, please contact us:

Email: support@snehalayaasilks.com
Phone: +91 8925932202