Privacy Policy

 This Privacy Policy outlines how Snehalayaa (referred to as "we," "us," or "our") collects and uses your personal information when you visit our website or make purchases from www.snehalayaasilks.com (collectively, the "Services") or interact with us in any manner. For the purposes of this Privacy Policy, "you" and "your" refer to the user of the Services or any individual whose information we collect as per this policy.

Please read this Privacy Policy carefully. By accessing and using any of the Services, you agree to the collection, use, and disclosure of your information as described herein.

Changes to This Privacy Policy:

This Privacy Policy may be updated periodically to reflect changes in our practices, whether operational, legal, or regulatory. Revised versions will be posted on the Site with a "Last updated" date, and we will comply with any other legal requirements.

Use of Your Personal Information:

In addition to specific uses outlined below, we use the information we collect to communicate with you, provide the Services, comply with legal obligations, and enforce applicable terms of service.

Information We Collect Directly from You:

Information you directly provide through our Services may include:

• Contact details: name, address, phone number, email.
• Order information: billing address, shipping address, payment confirmation, email address, phone number.
• Account information: username, password, security questions.
• Shopping information: items viewed, in cart, or added to wishlist.
• Customer support information: details included in communications with us.
• Certain features of the Services may require you to provide such information. Opting not to do so may prevent access to these features.

Cookies:

We automatically collect Usage Data about your interactions with the Services, which may include device information, browser details, network information, IP address, and other data related to your use of our Site. We use cookies, pixels, and similar technologies to power and enhance our Site and Services, run analytics, and understand user interaction.

Third Parties:

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf. This includes companies supporting our Site, payment processors, and others involved in providing our Services. Information obtained from third parties is handled according to this Privacy Policy.

Personal Information Use:

We use your personal information to:

• Provide Services and fulfill contractual obligations, such as processing payments and orders.
• Marketing and Advertising: Sending promotional communications via email, text, or postal mail, and displaying relevant advertisements.
• Security and Fraud Prevention: Detecting and addressing fraudulent or illegal activity.
• Customer Communication: Providing support and improving our Services.
• User Generated Content:
• The Services may allow you to post product reviews and other user-generated content publicly. Such content is accessible to others, and we do not control its use or security.

Children's Data:

Our Services are not intended for children, and we do not knowingly collect personal information from minors. Parents or guardians can request deletion of their child's information if inadvertently collected.

Your Rights and Choices:

Depending on your location, you may have rights regarding your personal information, including access, deletion, correction, and limiting processing. You can manage your communication preferences and unsubscribe from marketing communications.

Cookies and Opt-Out:

Most browsers accept cookies by default, but you can manage or block them through browser settings. Note that disabling cookies may impact site functionality and Services availability.

Disclosure of Personal Information:

We may disclose your personal information to third parties for legitimate purposes outlined in this Privacy Policy, such as service providers, business partners, or in compliance with legal obligations.

International Users:

Your personal information may be transferred, stored, or processed outside your country, including in the United States. We ensure such transfers comply with applicable laws and regulations.

Currency Converter:

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

 

Contact Us:

If you have questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please contact us at +91 8925932201 or support@snehalayaasilks.com.