Refund & Cancellation Policy

Snehalayaa Silks values customer satisfaction and ensures that every order is processed with care. Please read the following terms before placing your order.

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1. Refund Policy

1. No Refunds: All purchases are final and non-refundable.
   
   
2. Exchange-Only Basis: In place of a refund, eligible products may be exchanged as per our Exchange Policy.
   
   
3. Store Credit: In cases where an exchange is approved and the replacement product is of lesser value, the balance will be issued as a store credit, valid for future purchases.
   
   
4. Damaged or Defective Products: If a product is confirmed to have a manufacturing defect or was damaged in transit, a store credit for the product value will be issued after inspection.
   
   

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2. Cancellation Policy

• Customer-Initiated Cancellations:
  
  

1. 1. Cancellation requests will be accepted only within 12 hours of placing the order.
      
      
   2. Once an order is dispatched, it cannot be cancelled.
      
      

• Snehalayaa Silks-Initiated Cancellations:
  
  

  • We reserve the right to cancel an order due to:
    
    

1. 1. Product unavailability
      
      
   2. Technical or pricing errors on the website
      
      
   3. Unforeseen circumstances affecting order fulfillment
      
      

• • If payment has been made, a full refund will be processed to the original payment method.
    
    

• Special Note: Orders with customizations (e.g., saree falls, tassel work, blouse stitching) or items purchased on sale/promotional offers are not eligible for cancellation.
  
  

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3. Important Conditions

1. International Orders: Cancellations and refunds are not available for international orders.
   
   
2. Sale Items: Products purchased during sales or promotions are final sale — no cancellations, returns, or exchanges.
   
   
3. Order Verification: Customers are requested to carefully review all order details, including product specifications, before confirming the purchase.
   
   
4. Color Disclaimer: Product colors may vary slightly from images due to lighting conditions and display settings. Variations in color are not considered a defect and are not grounds for cancellation or refund.
   
   

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4. Processing Timeline

1. Approved refunds (for Snehalayaa Silks-initiated cancellations) will be processed within 7–10 business days.
   
   
2. Store credits for eligible exchanges will be issued within 7 business days after receiving and inspecting the returned merchandise.
   
   

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📌 For Cancellation Requests:
Email us at support@snehalayaasilks.com or WhatsApp at +91 8925932201 with your order number and reason for cancellation.